Personal Data Protection
rilex77 Members

Introduction

This Privacy Policy is an official document that sets out rilex77's commitment to protecting the personal data of its members. It explains in detail how we collect, process, store and disclose the information you provide to us when registering for and using the rilex77 platform.

By registering as a member or using any rilex77 service, you are deemed to have read, understood and agreed to the terms contained in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact our support team for further discussion.

rilex77 reserves the right to amend this Privacy Policy from time to time to reflect changes in our service practices or applicable legal requirements. Any material amendments will be communicated to members via their registered email or through a notification on the platform.

Information Collected

To provide services that are safe, orderly and suited to your needs, rilex77 collects various types of personal information. This information is divided into two main categories: information you provide directly and information collected automatically.

Information You Provide Directly:

• Full name as stated on your identity card or MyKad
• Active email address for communication and account verification purposes
• Mobile phone number for two-factor authentication and important notifications
• Date of birth to verify that you are 21 years of age or above
• e-wallet account information, bank account number or crypto wallet details for deposit and withdrawal purposes
• A copy of your identity document (such as MyKad) when required for the identity verification (KYC) process
• Information you provide when contacting our customer support

Information Collected Automatically:

• IP address and details of the device you use to access the platform
• Game session data including the date, time and type of games played
• Transaction history including deposits, withdrawals and bets
• Cookie data and similar tracking technologies (see Section 7)
• Technical information such as web browser type, operating system and screen resolution

Purpose of Data Use

rilex77 uses your personal information solely for legitimate and specific purposes. We will not process your data for any purpose other than those stated below without first obtaining your consent.

• Registering and managing your member account and ensuring its security
• Verifying your identity to comply with identity verification (KYC) requirements set by regulators
• Processing deposits and withdrawals safely and accurately according to the payment method you choose
• Identifying and preventing fraud, money laundering and other illegal activities that affect the platform
• Providing effective 24/7 customer support when you need assistance
• Sending technical information, system updates and relevant security notifications
• Analysing platform usage patterns to improve the overall user experience
• Complying with legal obligations and regulations under the international licensing held by rilex77
• Sending promotional communications such as bonus information and special promotions, subject to your communication preferences

Information Sharing

rilex77 takes a very careful approach to disclosing member personal information to outside parties. We do not sell, rent or disclose your personal data to third parties except in limited and legally valid circumstances as follows:

Trusted Service Providers:

We share the minimum necessary personal data with third-party service providers that help us operate the platform — for example, payment processors for Touch 'n Go eWallet, DuitNow, FPX and crypto providers (USDT, BTC, ETH), as well as game software providers. All such third parties are bound by strict confidentiality agreements and are only permitted to process your data for the purposes we specify.

Legal Requirements:

rilex77 may be required to disclose information to regulatory authorities, law enforcement agencies or courts when required to do so by law, court order or a competent authority. In such cases, we will disclose only the minimum information necessary.

Business Transfers:

In the event of any restructuring, merger or transfer of business assets, member data may be transferred as part of that process. Members will be notified in advance and have the right to request deletion of their data before the transfer takes place.

Data Security

The security of your personal data is the highest priority for rilex77. We implement a range of appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction.

• All data is transmitted via SSL/TLS encryption protocols meeting the latest industry standards
• Member passwords are stored in hashed format using strong cryptographic algorithms — we cannot read your original password
• Access to member personal data within our internal systems is restricted and based on a need-to-know principle
• Our server infrastructure is protected by firewalls, intrusion detection systems and continuous security monitoring
• Two-factor authentication is available and encouraged for all member accounts
• Regular security audits are carried out by our information security team

Your Rights as a Member

As a rilex77 member, you have certain rights regarding your personal data. We fully respect these rights and make it easy for you to exercise them.

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of any information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data from our systems, subject to applicable legal obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain situations provided for by law.
• Right to Data Portability: You may request that we provide your data in a machine-readable format for the purpose of transferring it to another service provider.

To exercise any of the above rights, please contact our support team via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable time and provide a clear response.

Cookies and Similar Technologies

rilex77 uses cookies and similar tracking technologies to improve your experience on our platform, ensure smooth technical operation and understand how our platform is used.

Types of Cookies We Use:

• Essential Cookies: Required for basic platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collect statistical information about how our platform is used to help us improve it. All data is collected anonymously.
• Functional Cookies: Remember your preferences such as preferred language and display settings to provide a more personalised experience.
• Marketing Cookies: Used to display promotions relevant to your interests. You may opt out of these cookies through your web browser settings.

International Data Transfers

As rilex77 operates under an international licence, your personal data may be processed or stored on servers located outside Malaysia. When this occurs, we ensure that any such data transfer is carried out with adequate safeguards.

The measures we take to protect your data in international transfers include ensuring that data recipients are bound by data protection agreements equivalent to the standards observed by rilex77, and only using infrastructure providers that hold recognised security certifications.

All data transfers are conducted on a valid legal basis and solely for the purposes stated in this Privacy Policy. You have the right to obtain further information about the safeguards used in such transfers by contacting us.

Data Retention Period

rilex77 will retain your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or to comply with applicable legal and regulatory requirements.

• Active member account data is retained for the duration that your membership remains active
• After an account is closed, we may retain certain information for a period required by laws relating to anti-money laundering and audit requirements
• Financial transaction data is retained in accordance with the minimum requirements set by the relevant regulatory authorities
• Customer support communication logs are retained for an appropriate period for service quality and dispute resolution purposes

When data is no longer required for any legitimate purpose, it will be securely deleted or anonymised using appropriate methods to prevent recovery.

Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way rilex77 handles your personal data, please contact us through the following channels:

• 24/7 live chat directly through the rilex77 platform — in Malay or English
• Email: [email protected]

Our support team is available at all times and will respond to your privacy-related requests seriously and promptly. For formal requests relating to data protection rights, please state clearly that it is a data protection rights request so it can be routed to the responsible party without delay.